Residential Building Permit Program

Quarterly Performance Dashboard

Reporting period: Q2

All five targeted measures met or exceeded target this quarter. Applications received is reported for context and carries no target.

Performance measures

Quarterly performance measures showing this quarter's value, the target, and the prior quarter's value where it changed.
Measure This quarter Target Vs. last quarter
Applications received 1,240 — No target Stable
Median days to decision 14 ≤ 21 days Met Prior quarter: 17
Decided within 21-day target 87% ≥ 85% Met Stable
First-pass completeness Accepted without a correction cycle 76% ≥ 70% Met Prior quarter: 71%
Complaints per 1,000 applications 6.5 ≤ 10 Met Stable
Customer satisfaction Post-decision survey 4.2 / 5 ≥ 4.0 Met Stable

How these measures are defined

Median days to decision
Uses the median, not the average, so a few complex projects don't distort the picture. Counts calendar days from complete submission to decision.
Complaints per 1,000 applications
Normalized per 1,000 applications so quarters stay comparable as volume changes.
Customer satisfaction
Surveyed after the decision. This quarter n = 312, a 25% response rate — both reported.